Flight Value Voucher
Has your flight been cancelled or do you wish to travel at a later date? Convert your ticket with a booking date up to 15 May 2020 and departure point in the EU1, Switzerland, UK or USA into a Flight Value Voucher – at the original ticket value. If you convert your ticket until 30. September 2020, you will receive an additional 50 CHF2, Discount Voucher for another flight.
Did you book your flight after 15 May 2020? Or is your departure location in Greece, Bulgaria, Slovakia, or outside the EU, Switzerland, Great Britain or the USA? If so, use our flexible rebooking options.
How to get your Flight Value Voucher
Requests
Enter the booking code or ticket number of the original flight for each passenger in the application form
Create
Open the confirmation link that you have received by email and log onto the Flight Value Voucher portal with your swiss.com or Miles & More profile.
Download
Download your Flight Value Voucher as a PDF file. You can also view the voucher again at any time via the portal. You will then receive a Discount Voucher for another booking by email.
Redeem
Book your new trip online on swiss.com. In the "Payment" step, enter the voucher code under "Redeem voucher". The Flight Value Voucher is redeemed directly. The discount voucher can be redeemed for one of your additional flights or an additional passenger within your booking when paying.
Please note
- All SWISS tickets issued up to and including 15 May 2020 and with a travel date up to and including 30 April 2021 can be converted. Additionally, the departure location on your ticket has to be in the EU1, Switzerland, UK or the USA.
- Flight Value Vouchers are valid up to and including 31 December 2021 for travel until 26 December 2022.
- When booking with a Flight Value Voucher, the departure airport of the new booking must be in the same country as the departure airport of the original ticket.
- You need a SWISS or Miles & More user profile. If you do not have a user account, please create a SWISS user profile.
Frequently asked questions about Flight Value Vouchers
The ticket value can currently only be transferred to a Flight Value Voucher if the departure airport of the original flight is located in Switzerland, the EU, United Kingdom or the USA and the ticket was booked up to and including 15 May 2020.
If your ticket has been partially used or contains an additional, payable SWISS Choice service such as a seat reservation, an additional piece of luggage, a special menu or a surprise on board, the Flight Value Voucher cannot be applied for the moment. In this case, please contact our Service Center.
Once you have sent the completed application, we will check your application and contact you by email. This should usually only take a few minutes.
After converting your ticket into a Flight Value Voucher, you can enter the voucher code and redeem it directly when booking a flight on swiss.com in the "Payment" step.
You can redeem your Flight Value Voucher until 31 December 2021 for travel until 26 December 2022. You can use it for one or more new bookings. This means you can decide at your leisure when you would like to fly and use your Flight Value Voucher.
The Flight Value Voucher offers you maximum flexibility. You can redeem your Flight Value Voucher until 31 December 2021 for travel until 26 December 2022. The Flight Value Voucher can only be used for bookings on swiss.com on routes that have at least one flight segment with a SWISS flight number (e.g. LX18). The current fare conditions of the new flight selected will apply.
When booking with the Flight Value Voucher please note that the departure airport of the new booking must be in the same country as the departure airport on your original ticket.
You can use your Flight Value Voucher to pay for multiple bookings until the value of the Flight Value Voucher is used up.
The Flight Value Voucher can only be redeemed with the airline that issued it.
By retrieving the Flight Value Voucher, you automatically cancel previous refund requests, provided that the refund has not already been made.
Do you have any more questions about the Flight Value Voucher? This will take you to the Flight Value Voucher terms and conditions.
Frequently asked questions about the Discount Voucher
As soon as you have successfully converted your ticket into a Flight Value Voucher, the 50 CHF2 Discount Voucher Code will be automatically sent to you by email. This can take up to five days. You will receive the discount voucher by 30 September 2020 when you convert your ticket into a flight value voucher. The Discount Voucher can be redeemed for another flight as a voucher code before payment.
Yes, you will receive a discount voucher of 50 CHF2 for each converted ticket until September 30, 2020.
You can redeem your Discount Voucher on a new booking up to and including 31 January 2021. The journey must begin by 31 December 2021.
The Discount Voucher can be used for another booking and redeemed as a voucher code before you pay for your ticket. Please note when booking with the Discount Voucher that the departure airport of the new booking must be in the same country as the departure airport on your original ticket.
The Discount Voucher is valid until 31 January 2021 for travel starting no later than 31 December 2021.
Do you have any more questions about the Discount Voucher? This will take you to the Discount Voucher terms and conditions.
1 Excluding Greece, Bulgaria and Slovakia.
2 In order to receive the Discount Voucher, please first convert your original ticket into a Flight Value Voucher online for (value of ticket). You can also redeem your Flight Value Voucher online. You will then receive your personal Discount Voucher in a separate email (reduction of CHF / EUR/ USD 50) that you will be able to use for another ticket purchase online.