Flight Value Voucher

Has your flight been cancelled or do you wish to travel at a later date? Convert your ticket with a booking date up to 15 May 2020 and departure point in Switzerland, the EU1, UK or USA into a Flight Value Voucher – at the original ticket value.

Did you book your flight after 15 May 2020? Or is your departure location in Greece, Bulgaria, Slovakia, or outside Switzerland, the EU, Great Britain or the USA? If so, use our flexible rebooking options.

How to get your Flight Value Voucher


Enter the booking code or ticket number of the original flight for each passenger in the application form


Open the confirmation link that you have received by email and log onto the Flight Value Voucher portal with your swiss.com or Miles & More profile.


Download your Flight Value Voucher as a PDF file. You can also view the voucher again at any time via the portal. 


Book your new trip online on swiss.com. In the "Payment" step, enter the voucher code under "Redeem voucher". The Flight Value Voucher is redeemed directly. 

Please note

  • All SWISS tickets issued up to and including 15 May 2020 and with a travel date up to and including 30 April 2021 can be converted. Additionally, the departure location on your ticket has to be in Switzerland, the EU1, UK or the USA.
  • Tickets can only be converted into Flight Value Vouchers via the airline that issued them. If you have a ticket from an airline other than SWISS, you will have to convert it via the website concerned.
  • Flight Value Vouchers are valid up to and including 31 December 2021 for travel until 26 December 2022. 
  •  When booking with a Flight Value Voucher, the departure airport of the new booking must be in the same country as the departure airport of the original ticket. 
  • You need a SWISS or Miles & More user profile. If you do not have a user account, please create a SWISS user profile.

Frequently asked questions about Flight Value Vouchers

Do you have any more questions about the Flight Value Voucher? This will take you to the Flight Value Voucher terms and conditions.

1 Excluding Greece, Bulgaria and Slovakia.