Terms of use of Flight Value Vouchers

1.    General

The SWISS Flight Value Voucher is an offer from Swiss International Air Lines AG, Malzgasse 15, 4052 Basel, Switzerland (hereinafter "SWISS"). People who register for this offer (hereinafter referred to as "User") have the option of converting their unused ticket value into credit (Flight Value Voucher) and using it for later ticket purchases on ​www.swiss.com. These terms of use apply to the use of the Flight Value Voucher. In addition to the terms of use, the general conditions of carriage of SWISS always apply. These can be found at ​www.swiss.com.

 

2.    Receiving the Flight Value Voucher.

Flight Value Voucher can be requested at ​Flight Value Voucher.

The Flight Value Voucher can be requested for flight tickets  issued up to and including May 15, 2020 with a departure date between March 1, 2020 and April 30, 2021.

The eligibility of a ticket for the exchange can be limited by technical requirements. These are checked by SWISS. If a flight value voucher is requested for complex cases that exclude online use (e.g. partially flown tickets, previously reissued tickets etc.), Users will be given alternative options (e.g. reissuing the original ticket via the SWISS Service Center). The offer to convert a ticket into a Flight Value Voucher is a voluntary service of SWISS, to which there is no entitlement.

A conversion into a Flight Value Voucher can only be obtained by entering the booking number (record locator) or the ticket number of an unused ticket issued by SWISS in the ​Flight Value Voucher portal. A valid SWISS or Miles-and-More user profile is required for the conversion. This user profile can also be created directly before applying for the ticket credit and is free of charge.

The Flight Value Voucher will be checked upon application and provided online in the form of a redemption code.

3.    Discount Voucher

Customers who purchased their ticket before May 15, 2020 and opted for a flight value voucher will also receive a discount voucher of up to EUR 50. The Discount Voucher must be redeemed for a new ticket by January 31, 2021 and the journey must be start no later than December 31, 2021. Simultaneous use of the Flight Value Voucher and Discount Voucher for one booking is not possible.

A reduction of CHF/EUR/USD 50.- is granted for the flights with Swiss International Air Lines, if booked on ​www.swiss.com. Vouchers are valid for all flights with SWISS flight numbers (LX) within the entire SWISS route network. These are flights that are operated by SWISS or partner airlines. To be redeemed before payment during the booking process. Only one voucher can be used per person. Vouchers cannot be exchanged for their cash value. If a voucher value exceeds the grand total of the booking, the remaining balance can be used for future bookings. The remaining value cannot be exchanged for cash. If a voucher value is lower than the grand total of the booking, the difference can be paid by other payment methods available on ​www.swiss.com. The carrier is Swiss International Air Lines Ltd. Redemption of a voucher and the procurement of a ticket constitutes a Contract of Carriage between the holder and SWISS provided the booking was made correctly on ​​www.swiss.com. The booked flight is subject to the tariff conditions, which can be seen when booking on ​www.swiss.com. The voucher code is valid for bookings made until 31.01.2021 and for travels starting no later than 31.12.2021.

Please check here if you have other questions about SWISS Flight Value Voucher or SWISS Discount voucher: ​SWISS Flight Value Voucher

 

Frequently asked questions about the Discount Voucher

 

Where do I get my additional Discount Voucher and how do I redeem it?

As soon as you have successfully converted your ticket into a Flight Value Voucher, the 50 CHF1 Discount Voucher Code will be automatically sent to you by email. This can take up to five days. You will receive the discount voucher by 30 September 2020 when you convert your ticket into a flight value voucher. The Discount Voucher can be redeemed for another flight as a voucher code before payment.

I have several tickets. Do I receive a Discount Voucher for every ticket I convert?

Yes, you will receive a discount voucher of 50 CHF1 for each converted ticket until September 30, 2020.

How long is my Discount Voucher valid?

You can redeem your Discount Voucher on a new booking up to and including 31 January 2021. The journey must begin by 31 December 2021.

How can I redeem my Discount Voucher?

The Discount Voucher can be used for another booking and redeemed as a voucher code before you pay for your ticket. Please note when booking with the Discount Voucher that the departure airport of the new booking must be in the same country as the departure airport on your original ticket. The Discount Voucher is valid until 31 January 2021 for travel starting no later than 31 December 2021. 

 

4.    Conditions for using the Flight Value Voucher.

The Flight Value Voucher can only be redeemed online at ​www.swiss.com. The Flight Value Voucher is valid from the time of creation until December 31, 2021 inclusive. Other legal or contractual claims from the original ticket remain unaffected. The holder of the Flight Value Voucher must be the passenger of the purchased ticket. When redeeming your Flight Value Voucher, please note that the country of departure of the new booking must be in the same as the country of departure of the original ticket. If the credit exceeds the purchase price of the ticket, the remaining credit can be used for further purchases within the scope of the validity of the Flight Value Voucher. For the remaining credit, other legal or contractual claims from the original ticket remain unaffected.

Only one (1) ticket value credit can be used to purchase a ticket. The SWISS Flight Value Voucher can only be used for bookings on www.swiss.com whose route includes at least one leg with a SWISS flight number (e.g. LX123). The Flight Value Voucher is currently available for the following departure countries: USA, European Union (excluding Greece, Bulgaria and Slovakia), Switzerland and Great Britain.

It cannot be used on tickets that have already been purchased.

By redeeming the Flight Value Voucher and purchasing a ticket, a contract of carriage is created between the Flight Value Voucher holder and SWISS. The SWISS Conditions of Carriage apply. These are available at ​www.swiss.com. If tickets that were paid for with a Flight Value Voucher are canceled within the legal or tariff conditions and submitted for reimbursement, the reimbursement value is transferred back to the Flight Value Voucher. If the Flight Value Voucher is no longer valid at this point, a new Flight Value Voucher will be created.

 

5.    Flight booking and redemption of the Flight Value Voucher

After using the Flight Value Voucher, its validity expires in the amount of the value used. Any claims for reimbursement from the underlying original ticket will be offset against the ticket value credit used.

 

6.    Refunds

The claim for reimbursement of the Flight Value Voucher results from the tariff and legal conditions of the underlying original ticket.

 

7.    Liability

SWISS´s liability for damages to User is excluded if the damage is based on slight negligence. This does not apply if a duty has been violated that the contract has to grant according to its purpose and purpose or the fulfillment of which enables the orderly execution of the contract and the compliance of which User can regularly rely on. As far as SWISS is basically liable, the claim for damages is limited to the contract-typical and foreseeable damage (value of the service determined).

 

The liability restrictions do not apply to injury to life, limb or health, gross negligence or intent of employees, vicarious agents or legal representatives of SWISS, as well as legally prescribed no-fault liability or in the event of guarantees given.

 

8.    Availability of the website for the use of the Flight Value Voucher

Users are aware that unlimited availability of SWISS Flight Value Voucher is not technically feasible with the corresponding services from SWISS. SWISS assumes no liability in this regard. However, SWISS endeavors to keep SWISS Flight Value Voucher and the corresponding services available as constantly as possible, at least 90% of the time. In particular, maintenance, security or capacity work on the website as well as events that are not within SWISS's sphere of control (such as disruptions in public communication networks, power outages, etc.) can lead to brief disruptions or the temporary suspension of services. SWISS only carries out maintenance, security or capacity work on the website when it is needed and the times of use are as low as possible. SWISS does not guarantee that third-party services, in particular network services or other third-party services, are always available without interruption, error-free and securely.

 

9.    Contact

If you have any questions about the Flight Value Vouchers, users can contact customer.relations@swiss.com at any time.

 

10.  Changes to the conditions of participation

SWISS is entitled to change these conditions of participation with immediate effect for the future. Users will be informed about this. SWISS has this right only if the change is reasonable for Users, taking into account the interests of SWISS.

 

11. Final provisions

Swiss law applies to these conditions of participation and all legal relationships between the User and SWISS, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods and international private law, unless another law appliess.

 

 

1 In order to receive the Discount Voucher, please first convert your original ticket into a Flight Value Voucher online for (value of ticket). You can also redeem your Flight Value Voucher online. You will then receive your personal Discount Voucher in a separate email (reduction of CHF / EUR/ USD 50) that you will be able to use for another ticket purchase online.